Want to know how the third-largest telecommunications provider in Mexico is using SOA and BPM to facilitate the process of upgrading and integrating applications for CRM, billing, inventory management, activation, and several other applications?
Business processes do not live in isolation - they need seamless access to enterprise applications to automate tasks and get the business data that people need to perform their work and make decisions. Service Oriented Architecture (SOA) provides the best way to achieve this.
Maureen Fleming of IDC will describe the importance of an SOA integration strategy to the success of BPM initiatives. Marco Chapa will then discuss the experiences of Alestra in applying BPM with SOA to improve their business.